TremenDesk Features:
- Custom queues to logically divide your tickets (i.e. Support and Sales)
- Unlimited tickets per queue
- Fast performance – TremenDesk can handle high volumes of users, desks and queries without impacting speed
- Use your own domain name, including email integration, where customers can create tickets by emailing your desk
- Support for email attachments
- Detailed ticket statistics reporting to show how your techs are performing
- Queue statistics reporting to show the number of tickets open at one point in time
- Multiple user levels: customer, technician, supervisor, manager, and admin, with fully customizable permissions to limit access
- Ability to set how tickets are created: for example, users may email them in, create them on the helpdesk directly, or technicians can create tickets on behalf of any user
- Robust search capability, including tickets, individual replies, knowledge base articles, and users
- Integrated FAQ system
- Hosted solution – we back up your data securely
- We handle any hardware issues for you
- All upgrades deployed seamlessly on our end, so you don't need to know how to program
- Fully customizable – Change colors and add your company logo
- Hosted by Lunarpages Internet Solutions – Reliable, high performance servers, limitless support
